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You must be a Flight Club member to earn points. A joining fee may apply. Membership and points are subject to the ISA Flight Club Terms & Conditions.
Q. What if I can’t sign up until later in the financial year? Do you do pro-rata memberships?
A. We don’t do pro-rata memberships because you immediately get your money’s worth on sign up. Normally, a 10-minute block of tunnel time will cost the same as a membership, but the membership includes this block time, plus birthday time, special offers, and exclusive events (just to name a few).
Q. How do I earn FREE FLIGHT TIME?
A. FREE FLIGHT TIME is earned for every four (4) hours flown at any ISA Group tunnel within the membership year. Once you reach the required time flown, your FREE FLIGHT TIME will be added to your guest record.
Q. How is my FLIGHT TIME counted/accumulated?
A. Flight Time is counted/accumulated via the name on the reservation. If you're flying with others and want the flight time divided between you, then you will need separate reservations. Alternatively, you can take turns in having the reservation in each of your names. It is up to each individual member to ensure that the reservation is in the correct name; reservations cannot be altered once finalized/flown.
Q. How long is my FREE FLIGHT TIME valid for?
A. Your FREE FLIGHT TIME is valid for 12 months from date of receipt. Flight time included in your Flight Club membership is also valid for 12 months.
Q. What is a BIRTHDAY BONUS and how long is it valid for?
A. Your BIRTHDAY BONUS is 5 minutes flight time! It will be added to your guest record on your birthday and is valid for 30 days from your birthday.
Q. How do I book and use my FREE FLIGHT TIME or BIRTHDAY BONUS?
A. To book a flight using your free time or birthday bonus, call our friendly team on 1300 366 364 or email us at email@example.com - be sure to mention the date and time that you'd like to fly.
Q. Can I use my FREE FLIGHT TIME at any tunnel?
A. Your FREE FLIGHT TIME is valid at any ISA Group owned/operated tunnel in Australia within this loyalty program at the discretion of the tunnel’s General Manager.
Q. Does my flight time from signing up to the ISA FLIGHT CLUB go towards my flight time counter?
A. Yes. The time included in your membership will be automatically added to your flight time counter. However, any FREE FLIGHT TIME flown does not count towards to Flight Time accumulation.
Q. Is my FREE FLIGHT TIME transferable?
A. No. Your FREE FLIGHT TIME must be booked and flown by you or by you and your friends. It is not transferable to other flyers but you can share it with others while you are present and flying in the same session.
Q. Are my other benefits transferable?
A. No. Your benefits are not transferable to another party, cannot be assigned, sold or redeemed for cash.
Q. How do I claim my discounts?
A. To claim your membership discounts you will need to inform the customer service staff at the time of purchase that you are an ISA FLIGHT CLUB member. They will then verify your membership level and apply the discount manually. Discounts will not automatically occur, nor be applied retrospectively on completed transactions.
Q. Does my flying time at other tunnels count?
A. This is an initiative of ISA Group only and does not apply in any way to any other tunnels (including other iFLY tunnels), who are not part of the ISA Group network in Australia.
Q. What is the MEMBERSHIP YEAR?
A. The membership year is from 1st July to 30th June.
Q. How do I know how much flight time I have accumulated?
A. Under the new ISA FLIGHT CLUB rewards program, members will now receive monthly statements via email notification.
Q. Where do I get more information?
A. If you have any further questions about the program or your membership, please contact the ISA FLIGHT CLUB Team at firstname.lastname@example.org.